REFUND POLICY

As long as it’s within 30 days, we can accept returns on non-perishable items. We cannot accept returns on food items due to NYS law.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please get in touch with info@citymade.com if you need assistance.